If you follow this blog you know that I recently bought a Pentax K20d SLR camera, and I have been having fun learning the ropes of my new toy. I have also been showing off some of my new shots, and I am very happy with the camera’s performance.
What you may not know is that there has been a little mini drama going on in the background. I thought I would share it as a lesson to all who find themselves in the same position. As you read this, remember I have just moved up from a fully manual film SLR, so I am new to the world of electronic cameras.
Within two days of getting my camera I had a problem. Every now and then when I switched the camera on, it didn’t work. Then when I switched it off, it wouldn’t go off either. It just stayed in this annoying, non-functioning, not-really-on-and-not-really-off mode. The only way to fix it was to take the battery out, then pop it back in. Then the camera would work fine, until the next time it malfunctioned.
The camera store were great. They replaced the body no questions asked. But this camera had the same problem, only it happened a little less often.
This is not a cheap camera, and I was starting to feel jinxed. I spoke to a Pentax tech support guy, he said he had heard of this problem, it was extremely rare and he didn’t know what could cause it…only that you would have to be incredibly unlucky for it to happen twice.
The camera store were great – again – and organized a replacement. But this time the Pentax rep came to my gallery to switch the camera himself. Although the problem was very intermittent, it happened while he was testing it, so he knew it was not my imagination.
So now I had my THIRD body…and it had the same problem, but now much more regular. I phoned the rep the next day and he couldn’t believe it. His next thought was that it couldn’t possibly be the body. It must be the lens, interfering with the electronics of the camera. He would get me a new lens.
In the meantime, he suggested we also try a different memory card. It was unlikely, but just possible that the memory card (also electronic) could be interfering and causing the camera to misfire.
I took it back to the camera store and asked if they had a lens – any lens – that would fit. They found a lens, different model to mine, and we tried that. The camera malfunctioned almost right away.
Then we tried a new memory card, exactly the same as my original one…and the camera worked like a charm. And it has worked like a charm ever since!
You can imagine my frustration with this whole process, and my relief when it was sorted out. I felt bad that they had wasted two camera bodies, but I also felt as the customer, it was not my responsibility to identify the problem, and someone who knows better than me should have suggested the card sooner.
The moral of the story…if you have a problem with your expensive digital camera, start with the cheapest possible solution, and work your way up. Don’t trash a $2000 camera for the sake of a $50 memory card!
It is important that I make it clear…I am completely happy (thrilled in fact) with my Pentax camera, and both Pentax and the camera store have gone above and beyond in making sure I was happy in the end.
I found a person in a forum who had the same problem as me. Once I had my solution I went back to the forums and tried to find him to let him know my experience, but I couldn’t find him. So I am posting this here so perhaps anyone who has a similar problem might learn from my experience.
By the way, still very happy with the camera and taking some great shots. Don’t forget to visit my website www.naturesimage.com.au and if you sign up to my mailing list, you will get to see even more of my new shots each month.